San Francisco, California

Sick systems

This post about the workplace and creating a sick system is outstanding and I’ve been thinking about it all week. I can’t seem to find out anything about who wrote this but they argue that if you want to keep employees working for you forever there are a number of ways to do that, the most important being...

Keep the crises rolling. Incompetence is a great way to do this: If the office system routinely works badly or the controlling partner routinely makes major mistakes, you're guaranteed ongoing crises. Poor money management works well, too. So does being in an industry where the clients are guaranteed to be volatile and flaky, or preferring friends who are themselves in perpetual crisis. You can also institutionalize regular crises: Workers in the Sea Org, the elite wing of Scientology, must exceed the previous week's production every single week or face serious penalties. Because this is impossible, it guarantees regular crises as the deadline approaches.

Regular crises perform two functions: They keep people too busy to think, and they provide intermittent reinforcement. After all, sometimes you win—and when you've mostly lost, a taste of success is addictive.

But why wouldn't people eventually realize that the crises are a permanent state of affairs? Because you've explained them away with an explanation that gives them hope.